Contact
Email support at support@humanxlaboratory.com. Most support messages are reviewed within two business days.
Player support
Support Center
Use this page for help with any HumanX Laboratory mobile game, including gameplay questions, purchase issues, ad reward problems, account-free progress, and privacy requests.
Include
- The game name and App Store country or region.
- Your device model, iOS version, and app version.
- A short description, screenshot, or screen recording if available.
- For purchases, include the product name and approximate purchase time.
Privacy
For data access, deletion, or privacy questions, email support with the subject line "Privacy Request" and include the game name.
Common Help Topics
These notes apply broadly across HumanX Laboratory games. Some games may have additional in-game settings or store-specific restore buttons.
Restore Purchases
Make sure you are signed into the same Apple ID used for the original purchase. Open the game's shop or settings screen and use Restore Purchases when available. If the unlock still does not appear, contact support with the game name and purchase item.
Rewarded Ads
If a rewarded ad does not grant the expected reward, check your connection, restart the game, and try again. Send the game name, time of the ad, and reward type if the issue repeats.
Progress
Many HumanX Laboratory games store progress locally on the device. Deleting the app, clearing device storage, or switching devices may reset local progress unless a specific game provides cloud sync.
Performance
Close unused apps, update iOS, check available storage, and restart your device if the game stutters, freezes, or fails to load. Include your device model in any support request.